Clear answers on craft provenance, international air delivery, packaging standards, and payment processing.
Every product is sourced directly from certified artisan guilds and generational weavers. Handloom sarees come with government-authorized Silk Mark certificates, silver ornaments are 925 BIS hallmarked, and regional items carry registered GI (Geographical Indication) tags.
Orders to North America, the UK, Europe, and the Middle East are dispatched via DHL Express Worldwide and FedEx Priority. Doorstep delivery typically takes 3 to 5 business days after artisan inspection.
In the United States, orders under $800 USD are usually exempt under Section 321 de minimis. For the UK, EU, and Canada, local taxes or duties are calculated according to national thresholds and coordinated directly by the courier.
All culinary products are packed in multi-layered, vacuum-sealed food-grade packaging or hermetically sealed ceramic containers designed to withstand high-altitude air pressure and temperature fluctuations.
We offer a 7-day transit damage and authenticity guarantee. If a piece arrives broken or materially differs from its certified description, we issue an immediate replacement or full refund.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay via Stripe, and international UPI & NetBanking via Razorpay. Transactions are encrypted with 256-bit bank-grade TLS security.
Our patron concierge desk is standing by to help with custom orders and tracking.
Contact Concierge