Swadeshi Select 100% Patron Satisfaction Pledge
We stand behind the material purity and verified provenance of every single piece shipped from India. If any item arrives damaged in transit, with defective stitching/findings, or fails to meet the certified Silk Mark or BIS Hallmark standards, we will arrange a complimentary replacement or issue a 100% refund.
Patrons have 7 calendar days from the date of recorded carrier delivery to inspect their parcel and notify our concierge team of any transit damage or discrepancies.
Due to international hygiene and food safety regulations, perishable culinary items (such as pickles, sweets, cold-pressed oils, and spices) once unsealed cannot be returned unless transit damage or seal tampering occurred prior to delivery.
Once an eligible return or transit claim is verified, refunds are initiated within 48 business hours back to the original payment method (Credit Card, Stripe, or Razorpay UPI). Bank posting typically takes 3 to 7 business days depending on your financial institution.
Need to initiate a return claim?
Contact our concierge team with your order number and photos.
